Trained by one of the industry's most experienced VDAs, Mark handles customer enquiries, assesses damage from photos, and gives accurate range estimates — all through WhatsApp, any time of day.
Body shop owner? See how Mark audits supplements for 5% →Every feature designed around how real workshops actually operate
Mark analyses damage photos with a trained VDA's eye — identifying panel damage, paint depth, hidden risks, and whether it's a repair or replace job.
Sensible, caveated range estimates at your labour rate. Never a firm quote — always flagged as subject to in-person inspection. Proper expectations, every time.
Customer sends a number plate photo, Mark reads it and pulls the vehicle details automatically. EV/hybrid flagging, VW Group parts warnings — built in.
Mark knows when to hand off — angry customers, write-off territory, insurance jobs, price pushback. You get a WhatsApp summary with everything you need.
When the customer accepts, Mark coordinates with reception via WhatsApp to find a slot, relays the options, and confirms — all without you lifting a finger.
In the early days, Mark drafts every reply but waits for your approval before sending. Review, edit, or send as-is. Every correction makes Mark smarter.
Mark isn't a generic chatbot with a paint job. He's been trained by a senior Vehicle Damage Assessor with years of hands-on experience in body repair estimation. Every response carries real workshop knowledge — the kind that comes from thousands of repairs, not a textbook.
He knows the difference between a bumper that needs a respray and one that needs replacing. He knows rear-end shunts hide damage in the boot floor. He knows newer VW Group parts pricing can't be trusted without checking Partslink. He knows when to stop talking and hand off to a human.
No app to download, no form to fill in, no waiting for a callback. The customer just sends a message like they would to a friend.
Conversationally — not like a form. Mark gets the story, asks for photos, reads the number plate, pulls the vehicle details from DVLA, and flags anything important.
With VDA-trained vision, Mark describes the damage back to the customer, asks sharp clarifying questions, and gives a sensible range estimate with proper caveats.
Everything lands in your dashboard — conversation, photos, vehicle details, estimate. You firm up the quote, reception books them in, job done. Mark handled the legwork.
This is what your customers experience
Plugged into your management system, Mark sends proactive updates as the repair progresses — and answers any "when's it ready?" questions the moment they come in.
Live status pulled straight from your management system. Customers know where they stand — without anyone having to pick up the phone.
If you're paying an external assessor 20% of every supplement they uncover, Mark does the same job for a fraction of the cost — automatically, the moment you finalise the job.
Mark has been trained on thousands of audited UK insurance repairs — original finalised invoices alongside the post-audit version, so he can see exactly where supplements typically come from. He knows what gets missed in the real world: paint blend, R&I time, ADAS calibration, materials, sublet, pre/post scans.
No setup fees. No minimum volume. You only pay when Mark finds you money.